How to get your staff on board - stress free


Are you excited about Listrunner for secure and safe patient hand-off, but nervous about how to invite your team?

Don’t worry, we have you covered! The secret to making a smooth tech transition is to get everyone on board at the same time.

How do you do that?

First, know your audience, and talk to each person about what helps them. Listrunner is designed to work for everyone on the team— you just need to highlight what matters to each of them.

Buddy system:

Let’s be honest, your friends will be the first people you tell. No matter what you say, they’re going to love it and support you. That’s why you tell them first!

Your buddy

Your buddies don’t need much prompting. Just lean over and say, “Give me your email, download this patient-tracking app, then back my play!”

A couple high-fives and you’re on your way to…

Chief concerns:

The Chief Resident has significant responsibility, minimal time, and is usually the most informed of everyone you will talk to. (They also usually look a bit wild-eyed.) The most important thing to the Chief Resident is that their workload is low, and the job is done properly.

Chief resident

Keep it short and sweet:

Hey Jane, I have a patient-tracking app that will make your life a lot easier. Since you know the workflow here, I sent you an invite, so you can see and use it. Please click the link in the invite to get started on my team. This could replace the [Word doc, Excel spreadsheet] you keep for the ward list. Listrunner is a lot slicker because it runs on mobile and is HIPAA-compliant. But you can see for yourself. — John

They are likely to make a decision quickly whether they want the app or not. Then you will need permission. And now you’re on to…

Cheerleaders

Every site has an effervescent and effortlessly optimistic staff member. We don’t know how they do it, but they do. This is who you want to talk to first because they are always on board for a good idea.

Listrunner cheeleader

They usually don’t need a lot of prompting. Let their natural curiosity do the talking for you!

Hi Jane, As discussed, Listrunner is an HIPAA-secure patient-tracking app running at several hospitals in the US and Canada. I got approval for us to use it at our site. I discussed with staff about using it to bridge care over the weekend and they agreed. I've been handing them scribbled paper lists — this is more secure and efficient. I sent you an invite. If you have anyone else you want to keep updated let me know and I'll invite them, too. It also works for mobile. — John

Now, time to tackle the….

Scary Staff

Every site has a leader—you know who I’m talking about. This is the curmudgeon who ends up playing the bad cop to get departmental funding. His or her compliments are worth their weight in platinum.

This is often the most difficult staff member to approach. But if they like your idea, their word becomes law.

Scary staff member

You want to talk to this staff last, so you know exactly what to say and how to say it. When you finally hit “send” on that email, you’ll be surprised at how simple it is.

Hi Dr. Brown, The team has been using a mobile app for residents to track ward management. This is optional, but you can tune in to see how patients are doing on your phone. I’ll continue to report as usual, this is just a digital version of the ubiquitous paper list I keep in my pocket. I sent you a link independently (check your spam folder) if you want to come on board. — John

Scary staff tend to be pragmatists. Just remember that 97% of docs use their iPhones for patient information. Luckily, Listrunner is the kind of software that is instantly usable and adds value. You’ll be surprised how quickly senior staff show interest.

Everyone Else

Now that you have your main characters on board with Listrunner, it’s time to tell the whole staff! You’ll find that most people are happy to go with the flow.

You can tell everyone else on the team with minimal effort:

Hi Everyone, I’ve shared the patient list with you electronically. You can track your patients' status anytime by signing on to the secure Listrunner app (web or mobile). Best, — John

Physicians are driven by evidence, so get feedback from your team on the process. Remember!—we’re always here to help and happy to give personal attention to anyone on your team, including administrators. Just contact us to schedule a personal appointment.

About Listrunner

Hundreds of hospitals and thousands of clinicians use Listrunner to securely round on over a half-a-million patients – for free! Listrunner is a secure HIPAA-compliant alternative to Google Drive, Evernote, email and text. PHI is encrypted end-to-end, securely stored, and audited.

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